To cancel your Automatic Renewal program, click here.
If you have problems canceling automatic renewal via the cancellation form, then please use Further Helplines in the bottom of this page to contact our customer care team directly. They will help you cancel this service internally.
You will need the following information to cancel your Automatic Renewal:
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Your Order Number
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Your Customer Number
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Your License Key (or, Activation Code)
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The name of the product to be cancelled
All of this information can be found in the order confirmation email that is delivered upon purchase.
Click Here to locate your product license key for 2007 & 2008 products, or to locate your activation code for 2009 products.
Please note: If your subscription is enrolled in Automatic Renewal, CA will notify you 30 days prior to license expiration (or code expiration) that your subscription will be automatically renewed and your credit card on file, will be charged at the current renewal rate plus applicable sales tax. At this point, you can still cancel out of Automatic Renewal via the cancellation link in the 30 notification email. Click Here for more information
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