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Uninstall failed
Applicable Products
CA Internet Security Suite Plus 2010
Problem Summary
I tried to uninstall CA Internet Security Suite 2010 from the Control Panel. The uninstall failed with error messages.
Problem Resolution

1.    Please click the below link to run the uninstaller.

If you are not using Internet Explorer as your default browser, then copy and paste the below link in the Internet Explorer window.

http://bit.ly/r6uninstaller

The browser window will open as seen below.

Download File

2.    Right click the yellow bar across the top and select Download File…

The File Download box opens.

Run file

3.    Click the Run button.

The Uninstaller begins and moves through a bunch of screens.

Uninstall Task In Progress

 

If you have installed Parental Controls, you will get a prompt for Administrator Password.

4.    Enter the administrator password with which you configured My Kids.

Enter Parental Controls Administrator Password

5.    Click the OK button.

The Uninstall will proceed .

When the uninstall task is in progress, you will get an error message stating Can’t open product registry key.

Error: Cannot open registry key

This is expected behavior.

6.    Please click the OK button.

Once all files are removed, you will get a prompt to reboot your computer.

          Please reboot your pc now.

7.    Restart your computer.

When the computer is back on your desktop, CA Internet Security Suite 2010 will be completely removed.

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